Shipping & Charging

Chest Heart & Stroke Scotland provides thousands of booklets per month to people with our conditions, their friends and families, and the organisations who support them. Our top priority in Health Information is to supply up-to-date, high-quality information to anyone who needs it.

 

We are therefore committed to providing booklets free at the point of use. This means that we want to be sure that individuals with our conditions, or who want to learn about them, are able to get booklets for free, so that their financial status is never a barrier to learning more about their health.

 

However, to continue offering these small, personal orders for free, it is important to recoup the costs of developing, printing, and posting out our information elsewhere.

 

We will never charge for any Scottish orders that include only a single copy of each booklet.

 

You will be charged a small proportion of the cost of printing and postage if:
• Your order contains more than 50 copies of a single booklet.
• Your order contains more than one of our high-cost Conversation Support Booklets. (These are very expensive to produce, due to their high paper quality, length, and spiral binding)
• You have ordered more than 200 documents total. These orders are expensive to ship due to their weight, as well as incurring high printing costs.
• You have ordered to an address outside of Scotland. CHSS is a Scottish charity and unfortunately cannot offer free booklets to people outside of Scotland.

 

These costs are also intended to discourage making unnecessarily large orders for your ward or organisation. Often, it is tempting to order more booklets than we need, to make sure we won’t run out: however, this means spare booklets may languish in boxes in an office for years, going out of date or being thrown away unnecessarily.

 

For environmental and quality control reasons as well as financial ones, we strongly encourage professionals who are ordering health information to consider how many copies they will actually need, and whether it may be better to make a smaller order, and possibly order more copies later.

​

All product will be delivered within 5 working days.

​

​